Information We Collect
We collect information to provide and improve our services, respond to inquiries, and fulfill contractual obligations. The categories below detail what we collect and how.
| Category | Data Collected | Source |
|---|---|---|
| Contact Information | Full name, email address, phone number, company name, job title | Provided directly by you via forms or correspondence |
| Technical Data | IP address, browser type, operating system, referring URLs, pages visited | Automatically collected during site visits |
| Communication Records | Emails, messages, and call notes exchanged with our team | Direct interaction with AquaKem staff |
| Commercial Data | Purchase history, quotation requests, service agreements | Business transactions |
How We Use Your Data
AquaKem processes personal data strictly for legitimate business purposes. We do not sell or rent your information to third parties for marketing.
- Responding to inquiries, quotation requests, and technical support needs
- Delivering chemical treatment services and fulfilling contract obligations
- Sending relevant product updates, technical bulletins, and service notifications
- Improving our website through aggregated, anonymized analytics
- Complying with applicable Algerian and international regulations
- Preventing fraud, unauthorized access, and other illegal activity
Data Sharing
We do not share personal data with third parties except in the circumstances described below. Any third party we engage is contractually required to protect your information.
- Service Providers: Hosting providers, IT infrastructure, and analytics platforms acting on our behalf under strict data processing agreements
- Legal Requirements: When required by Algerian law, court order, or regulatory authority
- Business Transfers: In connection with a merger, acquisition, or asset sale, where your data would remain subject to equivalent protections
- With Your Consent: For any purpose you have explicitly agreed to in writing
Cookies & Tracking
Our website uses cookies and similar technologies to provide core functionality, remember your preferences, and understand how visitors navigate the site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for basic site functionality and navigation | Session |
| Preferences | Remembers your language and display settings | 1 year |
| Analytics | Anonymized data about how pages are used, to improve the site | Up to 2 years |
You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect core site functionality.
Data Retention
We retain personal data only as long as necessary for the purposes it was collected, or as required by law. Our general retention periods are:
- Contact and inquiry records: up to 3 years from last interaction
- Commercial and contractual records: 10 years as required by Algerian commercial law
- Website analytics data: 26 months, stored in aggregated, anonymized form
- Email correspondence: 5 years from last message in a thread
Once data reaches the end of its retention period, it is securely deleted or irreversibly anonymized.
Your Rights
Depending on your location and applicable law, you may be entitled to the following rights regarding your personal data. To exercise any of these rights, contact us using the details in Section 10.
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete information.
Right to Erasure
Request deletion of your data where no legitimate reason exists to retain it.
Right to Object
Object to processing based on our legitimate interests.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Withdraw Consent
Withdraw consent at any time where processing is consent-based.
Data Security
AquaKem implements technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. These include:
- Encrypted transmission of data using TLS/HTTPS across all pages
- Access controls restricting data to authorized personnel only
- Regular security assessments and penetration testing of our infrastructure
- Staff training on data handling and privacy obligations
- Incident response procedures for rapid breach detection and notification
While we take reasonable precautions, no method of transmission over the internet is completely secure. If you have concerns about a potential security incident, contact us immediately.
Third-Party Links
Our website may contain links to external sites operated by third parties, including industry partners, regulatory bodies, and certification organizations. AquaKem is not responsible for the privacy practices or content of those sites.
We encourage you to review the privacy policy of any external site before submitting personal data to it.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. When we do, we will revise the "Last Updated" date at the top of this page.
For significant changes, we will provide a more prominent notice, such as an email notification to registered contacts or a banner on our website. Continued use of our services after such changes constitutes your acceptance of the updated policy.
Contact Us
For any questions about this Privacy Policy, to exercise your data rights, or to report a concern, please reach out to us through the following channels. We aim to respond within 10 business days.